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Frequently Asked Questions

All ingredients are freshly picked human-grade foods. They are sourced from high-quality vendors are completely safe for consumption.
The food is crafted with species-appropriate nutrients that are suitable for dogs of all ages and breeds. Some dogs may have special dietary restrictions based on their age and allergies and these will be discussed during the initial consultation. The food is then customized to suit your dog's requirements and sent to you with a whole lot of love.
The fresh food consists of unpolished brown rice, your choice of meat slow-cooked in nutrition-rich broths and topped with dog-appropriate vegetables. The dehydrated snacks and meals are slow dried gently using warm circulating air only, and does not have any toxic chemicals or preservatives other than a pinch of turmeric, some black pepper powder and some natural preservatives such as thyme and rosemary, ensure minimal loss of nutritional qualities, and cleanly packed in air-tight packages to ensure quality.
You absolutely may customize your meals. At TWG we vow to make a difference in each dog's lives however different their body requirements may be. Our goal is to bring your dog's health to its best stage by catering to their specific health needs so we specialize in making personalized meals for each of our dogs.
Fresh meals can be stored for up to 2 weeks between 1-4 degrees. Dehydrated short eats and supplements can be stored up to 1 year from the date of manufacture. However, once opened, it has to be kept in a airtight container, and be consumed within 2 weeks.
There are no artificial preservatives, fillers or additives in the food. Herbs like rosemary, which is a part of our meal act as a natural preservative.
The subscription plan ranges from a 30, 60 or 90 day plans. You will need to first create a profile for your dog and add details about their age, weight, health goals etc for us to calculate portion control for the pup. Further, you move to the 'Our Products' section, choose the duration of the subscription and select your dogs' favourite items from our range of fresh meals. The food will be delivered once a week based on your delivery slot and will continue to get delivered every week on the same day in case of monthly subscriptions.
Yes, we do. The breakdown will be discussed during the initial consultation.
It is not recommended to mix this with kibble as the food is whole by itself and contains all the necessary nutrients and taste. Mixing this with kibble will hamper the progress we intend to make with your dog's health and may delay results.
The food has been vet-approved. In fact, a few vets would even be willing to vouch for us!
You can purchase a trial pack from our Home Page for a four-day trial pack with four different types of fresh meals based on your choice of meat and protein (Vegetarian options available). The Sample will be home-delivered to your registered address. If you fall in love with what our product does to your dog then you can further subscribe with us to avail endless good food for your dogs!
Some of the food packaging is designed to retain the nutrients and quality of the food and hence may not be entirely eco-friendly. We do however make efforts to recycle packaging material and leave minimal carbon footprint.
There is an added delivery fee based on your location. You will be allotted one day of the week based on your location and will receive deliveries on the same day every week.
As soon as you register with us you will be provided with an option to consult with our in-house nutritionist who will discuss with you in detail your dog's health, goals and dietary needs in order to customize meals for your dog. You can book a consultation right now by scheduling an appointment on the Book A Consultation tab on top!
Please check our Shipping, Return & Refund Policy, located in our Resources link on the footer for these details.